Commercial Licence & Terms

This is a structured placeholder commercial policy for Mind Matrix and is intended for operational rollout while fuller legal drafting is completed. It is not final legal advice.

Package scope

• Capture includes managed enquiry capture, triage, customer and job information capture, one managed WhatsApp channel under fair use, email capture, form capture, media handling, and export or handoff support.
• Convert includes everything in Capture plus internal estimating workflows, customer-facing estimating, estimate history, and site-survey escalation when needed.
• Custom Systems includes everything in Convert plus modular workflow automation, deposits, booking or scheduling flows, and custom delivery work agreed separately.

Fair use and add-ons

• Capture and higher packages are supplied under a fair-use commercial model.
• Fair use currently covers normal levels of messages, media storage, and AI-assisted processing for the agreed package.
• Extra channels, extra senders, unusually high message volume, unusually high media storage, unusual AI automation load, deep integrations, and custom delivery work may require review, an add-on, or an upgrade.
• Mind Matrix does not automatically apply overage billing in this placeholder version. Exceptional usage is handled by review and commercial discussion first.

Licence and acceptable use

• Tenants receive a limited, revocable right to use the Mind Matrix service for their own business operations.
• The service must not be used for unlawful, abusive, deceptive, harassing, emergency, or life-critical communications.
• Tenants must not attempt to reverse engineer, disrupt, overload, bypass security, or misuse shared platform resources.
• Mind Matrix may restrict or suspend use that creates legal, operational, security, or reputational risk.

Service boundaries

• Mind Matrix uses third-party services such as Auth0, Twilio, Mailgun, AI providers, hosting providers, and billing providers to deliver parts of the service.
• Delivery speed, message deliverability, and third-party uptime are not guaranteed.
• Customer-facing automated assistant replies must be clearly disclosed as automated and must always provide a human handoff option.
• Site surveys are an escalation path from the estimating workflow and are not guaranteed to be included in every package.

Commercial changes

• Mind Matrix may update packages, fair-use thresholds, and operational policies from time to time.
• Material changes will be versioned and reflected in the legal bundle acceptance flow.
• This placeholder policy will later be replaced by fuller commercial terms without changing the general operational acceptance model already in use.