Solutions
Start with the problem that is costing you work.
If leads are being missed, start with Capture. If leads are not turning into quotes, start with Convert. If sales, handoff, and booking feel messy across the team, start with Custom Systems.
Enquiries getting missed
Capture
Start with Capture if the first win is simply seeing every new lead and replying faster.
Leads not turning into quotes
Convert
Start with Convert if leads are coming in but too many stall before the quote is sent.
Sales, handoff, or booking feels messy
Custom Systems
Start with Custom Systems if sales, handoff, booking, or alerts need joining up properly.
Missed enquiries
Leads arrive from different places, get seen late, or disappear into personal inboxes and chats.
What it costs you
Slow first replies and missed messages mean good jobs never even make it into the quote pipeline.
Best package to start with
Capture
Usually the right first step when the main issue is simply getting every new lead seen and handled.
What it looks like
- Website messages are mixed with personal email
- WhatsApp enquiries get buried once the day gets busy
- Nobody is sure what still needs a reply
What we put in place
- Bring enquiries into one visible flow
- Acknowledge new leads automatically where it makes sense
- Give you a clear next action before the lead cools
What you gain
A new lead comes in, gets acknowledged, logged, and made visible before it slips.
Slow quoting
You cannot price quickly because the customer has not given enough detail or the handover is messy.
What it costs you
The longer a solid lead waits for a usable quote, the more likely the work is lost to a faster competitor.
Best package to start with
Convert
Usually the best fit when the business already gets leads but loses too many between first contact and quote.
What it looks like
- Chasing the same missing details over and over
- Quotes delayed because photos, access details, or scope are unclear
- Good leads cooling off before a quote goes out
What we put in place
- Collect the right information earlier
- Use trade-specific intake steps
- Move more enquiries to a quote-ready state faster
What you gain
More enquiries arrive already qualified, with the right details in place to price quickly.
Poor follow-up
Good enquiries and quotes stall because nobody has time to follow them through properly.
What it costs you
Good leads go cold when nobody has time to keep the conversation moving after the quote is sent.
Best package to start with
Convert
Usually starts with Convert because the main fix is stronger qualification, clearer briefs, and consistent chase logic.
What it looks like
- Quotes sent with no structured follow-up
- Leads gone quiet but still worth chasing
- The owner relies on memory instead of a process
What we put in place
- Automate sensible follow-up steps
- Prompt the next action at the right time
- Keep more opportunities moving without manual chasing
What you gain
Quotes are followed up properly and fewer worthwhile leads disappear after first contact.
Messy team workflow
The front end of the business feels reactive, fragmented, and too dependent on evenings, handoffs, or whoever remembers what is next.
What it costs you
Too much admin caps growth and creates pressure to hire office support before the business is ready.
Best package to start with
Custom Systems
Usually the right move when the problem sits across people, steps, routing, notifications, or booking logic.
What it looks like
- Admin always spills outside working hours
- Internal handoff is inconsistent across the team
- Notifications, routing, or booking steps are unclear
What we put in place
- Strip out repetitive admin steps
- Create a cleaner lead-to-quote or lead-to-booking path
- Add the routing, notifications, or deposit logic the workflow needs
What you gain
A more joined-up workflow that feels controlled across the team instead of reactive and patchy.
Trade focus
Pick the page for your trade.
Each page keeps the same simple idea: see more leads, quote faster, follow up properly, and cut down the admin that slows sales down.
Electricians
/for-electricians
Consumer unit quotes, fault enquiries, rewires, and domestic jobs that need cleaner intake before pricing.
Useful when leads come in from multiple channels and strong domestic jobs are being slowed down by missing details.
See this trade pagePlumbers
/for-plumbers
Reactive plumbing, replacement work, and quote requests that depend on fast response and better photo capture.
Useful when the speed and clarity of the first response matter as much as the quote itself.
See this trade pageHandymen
/for-handymen
Short-form enquiries, varied job types, and direct-to-owner lead handling that can get messy quickly.
Useful when small jobs are being lost simply because messages are spread all over the place.
See this trade pageDecorators
/for-decorators
Website, referral, and social enquiries that need better visibility and a more consistent first reply.
Useful when quoting is straightforward but visibility and follow-up are patchy.
See this trade pageCarpenters
/for-carpenters
Mixed repair, fit-out, and bespoke enquiries that need cleaner scope capture before quoting time is spent.
Useful when vague enquiries are taking too much time to qualify manually.
See this trade pageKitchen and bathroom fitters
/for-kitchen-and-bathroom-fitters
Higher-value jobs that need better intake, survey coordination, and clearer movement toward quote and booking.
Useful when a more professional customer journey is needed before site visits and pricing.
See this trade pageProperty maintenance
/for-property-maintenance
Ongoing flow of mixed enquiries that need filtering, routing, and team visibility.
Useful when admin pressure is building across the whole lead-handling process, not just at first contact.
See this trade pageMost common route
Most growing firms should look at Convert first.
When the biggest pain sits between first message and quote, Convert is normally the strongest first move.